Privacy Policy

Last Updated: September 4, 2026
At zyvearelxa, protecting your personal information and respecting your privacy are important to us.

This Privacy Policy explains how we collect, use, store, process, and protect your information when you visit zyvearelxa.com, browse our website, purchase products, communicate with our customer service team, or interact with our online services.

By accessing or using our website, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

When you interact with zyvearelxa, we may collect certain information necessary to provide our products, process transactions, improve our services, and offer customer support.

Information You Provide Directly

We may collect information that you voluntarily provide when you:

  • Place an order
  • Create or manage an account
  • Contact customer support
  • Subscribe to newsletters or promotional communications
  • Submit reviews, feedback, or inquiries
  • Complete forms on our website

The information collected may include:

  • Full name
  • Email address
  • Phone number
  • Shipping address
  • Billing information
  • Order details
  • Payment-related information
  • Customer service communications
  • Any other information you choose to provide

We only collect information that is reasonably necessary for providing and improving our services.

Information Automatically Collected

When you browse zyvearelxa.com, certain technical information may be collected automatically through cookies, analytics tools, and similar technologies.

This information may include:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website pages visited
  • Browsing behavior
  • Access time
  • Referral sources
  • Interaction data

This information helps us understand website performance, improve user experience, and maintain website security.

2. How We Use Your Information

The information collected by zyvearelxa may be used for the following purposes:

Processing Orders

We may use your information to:

  • Process payments
  • Confirm purchases
  • Prepare and fulfill orders
  • Arrange shipping
  • Provide tracking information
  • Send order updates
  • Handle returns, exchanges, or customer requests

Customer Support

Your information allows us to:

  • Respond to questions
  • Provide assistance
  • Resolve order-related issues
  • Communicate important service updates

Improving Our Website

We may analyze customer information to:

  • Improve website functionality
  • Optimize shopping experiences
  • Understand customer preferences
  • Improve product selections
  • Develop better services

Marketing Communications

With your permission where required, we may use your contact information to send:

  • New product announcements
  • Promotional offers
  • Special campaigns
  • Brand updates

You may unsubscribe from promotional emails at any time by following the instructions included in those messages.

Security and Fraud Prevention

We may use collected information to:

  • Detect suspicious activity
  • Prevent fraudulent transactions
  • Protect our website
  • Maintain customer and business security

3. Payment Information and Security

At zyvearelxa, we take reasonable steps to protect personal information.

Payment transactions are processed through secure third-party payment providers.

We do not intentionally store complete credit card numbers or sensitive payment credentials on our own systems after payment processing is completed.

Payment providers may process your information according to their own privacy policies and security practices.

Although we use commercially reasonable safeguards, no online transmission or electronic storage method can be guaranteed to be completely secure.

4. Sharing of Information

zyvearelxa does not sell, rent, or trade your personal information to unrelated third parties for their own marketing purposes.

However, we may share information with trusted service providers that assist us with legitimate business operations, including:

  • Payment processing
  • Order fulfillment
  • Shipping services
  • Website hosting
  • Customer support
  • Analytics
  • Marketing services
  • Fraud prevention

These partners are permitted to use your information only as necessary to provide services on our behalf.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and provide a better shopping experience.

Cookies are small data files stored on your device that help websites remember preferences and understand user activity.

Cookies may help us:

  • Keep items in your shopping cart
  • Remember website preferences
  • Analyze website performance
  • Improve navigation
  • Measure marketing effectiveness

You may adjust cookie settings through your browser.

Please note that disabling cookies may affect certain website functions.

6. Analytics and Advertising Services

We may work with third-party platforms that help us analyze website activity and provide relevant advertising.

These services may collect information through:

  • Cookies
  • Pixels
  • Advertising identifiers
  • Similar technologies

Such information may be used to:

  • Measure advertising performance
  • Understand customer interactions
  • Improve marketing campaigns
  • Provide more relevant advertisements

Third-party providers operate under their own privacy policies and terms.

7. Third-Party Websites

Our website may contain links to external websites or services.

These third-party websites operate independently from zyvearelxa and may have their own privacy policies, terms, and data practices.

We are not responsible for:

  • Third-party website content
  • Privacy practices
  • Security procedures
  • Services provided by external companies

We recommend reviewing the privacy policies of any third-party website before providing personal information.

8. Data Protection Rights

Depending on applicable laws, you may have certain rights regarding your personal information, including:

  • Requesting access to personal information
  • Requesting correction of inaccurate information
  • Requesting deletion of personal information where applicable
  • Managing communication preferences
  • Asking questions about our data practices

To submit a privacy-related request, please contact us using the information provided below.

9. Children's Privacy

zyvearelxa does not knowingly collect personal information from children under the age of 13.

Our website and services are intended for general consumers.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us immediately.

We will take reasonable steps to review and remove such information when required.

10. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Completing transactions
  • Providing customer service
  • Maintaining business records
  • Meeting legal obligations
  • Resolving disputes

When information is no longer required, we may securely delete or anonymize it.

11. Email Communications

If you provide your email address, we may use it to communicate regarding:

  • Orders
  • Payments
  • Shipping updates
  • Customer support
  • Account-related matters
  • Promotional messages where permitted

You may unsubscribe from marketing communications at any time.

Please note that transactional emails related to purchases or customer service may still be sent when necessary.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Business operations
  • Website features
  • Technology
  • Legal requirements
  • Privacy practices

When updates are made, the revised version will be published on this page with an updated revision date.

We encourage you to review this Privacy Policy regularly.

13. Contact Us

If you have questions regarding this Privacy Policy, personal information handling, or our privacy practices, please contact us:

Brand Name:
zyvearelxa

Website:
zyvearelxa.com

Email:
support@zyvearelxa.com

Phone:
(659) 244-2620

Company:
HONGKONG LEOIL LIMITED

Company Address:
UNIT D18, 3/F, WONG KING INDUSTRIAL BUILDING,
NO.2-4 TAI YAU STREET,
SAN PO KONG, HONG KONG

zyvearelxa Privacy Team