Return Policy
Last Updated: September 4, 2026
At zyvearelxa, we want every customer to enjoy a smooth and satisfying shopping experience.
If your purchase does not meet your expectations, we provide a return process designed to make your experience as simple and transparent as possible.
Please review the following return guidelines carefully before submitting a return request.
1. Return Eligibility
We accept return requests for eligible products within 30 days after the item has been delivered.
To qualify for a return, the following conditions must be met:
- The return request must be submitted within the applicable return period.
- The product must remain unused and in its original condition.
- The item must include all original packaging, accessories, and included materials.
- The product must not show signs of damage, misuse, alteration, or excessive wear.
- Proof of purchase must be provided.
Items returned without prior approval may not be accepted.
2. Return Request Process
Before sending any product back, please contact our customer support team.
Email:
Please include the following information:
- Order number
- Customer name
- Email address used when placing the order
- Product name
- Reason for return
- Photos or videos if the issue involves damage, defects, or incorrect items
Our team will review your request and provide further instructions if your return qualifies.
Please do not send products back before receiving return authorization from our support team.
3. Products Damaged During Delivery
If your order arrives damaged, please contact us as soon as possible after receiving the package.
To help us evaluate the issue, please provide:
- Order number
- Clear photos of the damaged product
- Photos of the packaging
- Description of the problem
- Video evidence if available
After reviewing the information, we will determine the appropriate solution, which may include:
- Replacement
- Store credit
- Refund
- Other reasonable resolution
4. Incorrect or Missing Items
If you receive an incorrect product or your order contains missing items, please notify us promptly.
Please provide:
- Order number
- Details of the issue
- Photos of the received product
- Packaging information if applicable
Our customer service team will investigate the order details and assist with the next steps.
5. Refund Process
Once your returned item has been received and inspected, we will notify you regarding the approval status of your refund.
If approved:
- The refund will be processed to your original payment method.
- The processing time may vary depending on your payment provider or financial institution.
Please note that shipping fees, transaction fees, or other non-refundable charges may not be eligible for reimbursement unless required by applicable law.
6. Return Shipping Costs
Customers are generally responsible for return shipping costs unless:
- The product arrived damaged.
- The wrong item was sent.
- The item has a verified quality issue caused by our error.
We recommend using a trackable shipping service when returning products, as we cannot guarantee that returned packages will arrive without tracking confirmation.
7. Exchanges
If you would like to exchange an item, please contact us first.
Exchange availability depends on:
- Product availability
- Item condition
- Order status
- Return eligibility
If an exchange cannot be completed, we may provide an alternative solution according to the circumstances.
8. Items That Cannot Be Returned
Certain products may not qualify for returns, including:
- Items damaged due to improper use
- Products altered after delivery
- Items missing original packaging or accessories
- Products showing signs of use beyond normal inspection
- Clearance or final-sale items where applicable
If you are unsure whether your item qualifies, please contact our support team before returning it.
9. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible.
Cancellation requests can only be considered before the order enters processing or shipment preparation.
Once an order has been shipped, cancellation is no longer available. The customer may need to follow the applicable return process after delivery.
10. Refund Timing
After a return has been approved and processed, refunds are typically issued within a reasonable processing period.
The actual time for funds to appear in your account may depend on:
- Payment method
- Bank processing times
- Credit card provider policies
- Financial institution procedures
If you have not received your refund after the expected processing period, please contact us.
11. Product Condition Requirements
Returned items must meet the following requirements:
- Unused condition
- Original packaging included
- No stains, damage, or signs of misuse
- All parts and accessories included
Returns that do not meet these requirements may be refused or may receive a partial refund depending on the condition of the item.
12. Customer Responsibility
Customers are responsible for ensuring that:
- Return requests are submitted within the required timeframe.
- Products are packaged securely before return shipping.
- Correct return instructions are followed.
- Accurate order information is provided.
Failure to follow return instructions may result in delays or inability to complete the return process.
13. Contact Us
If you have any questions regarding returns, refunds, exchanges, or order issues, please contact our customer service team.
Brand Name:
zyvearelxa
Website:
zyvearelxa.com
Email:
support@zyvearelxa.com
Phone:
(659) 244-2620
Company:
HONGKONG LEOIL LIMITED
Company Address:
UNIT D18, 3/F, WONG KING INDUSTRIAL BUILDING,
NO.2-4 TAI YAU STREET,
SAN PO KONG, HONG KONG
Thank you for choosing zyvearelxa.
We appreciate your trust and are committed to providing reliable products, responsive customer support, and a smooth shopping experience.
zyvearelxa Customer Support