Shipping Policy
Last Updated: September 4, 2026
Thank you for shopping with zyvearelxa.
This Shipping Policy explains how orders placed through zyvearelxa.com are prepared, shipped, tracked, and delivered. We recommend reviewing the information below before completing your purchase so you understand our estimated processing and delivery timeframes.
1. Order Processing
After your order has been successfully placed and payment has been confirmed, it will enter our fulfillment process.
Most orders are prepared for shipment within:
Up to 3 business days
Processing may include:
- Confirming order details
- Preparing the purchased products
- Packaging the shipment
- Completing fulfillment procedures
- Transferring the package to the applicable shipping provider
Orders placed during weekends or public holidays will generally begin processing on the next available business day.
Please note that processing time and shipping time are separate.
2. Estimated Delivery Time
After an order has completed processing and has been handed to the carrier, estimated standard delivery is generally:
10–20 business days
The delivery estimate begins from the date the package is shipped, not from the date the order is placed.
Actual transit time can vary depending on factors such as:
- Destination country or region
- Shipping carrier operations
- Customs clearance
- Local postal services
- Weather conditions
- Public holidays
- Seasonal shipping demand
- International transportation disruptions
Delivery estimates are provided for reference and are not guaranteed arrival dates.
3. Shipping Fee
Our standard shipping charge is:
USD $5.99 per order
The applicable delivery fee will be displayed at checkout before payment is completed.
From time to time, zyvearelxa may offer promotional shipping rates or free-shipping campaigns. Where such an offer applies, the rate displayed during checkout will take priority.
4. Shipping Destinations
Orders can be shipped to eligible destinations made available through the checkout system on zyvearelxa.com.
Shipping availability may depend on:
- Product availability
- Destination restrictions
- Carrier service areas
- International transportation conditions
- Local regulations
If delivery is unavailable for a particular address, checkout may prevent completion of the order or our customer service team may contact you if additional information is required.
5. Tracking Your Order
Once tracking information becomes available, it may be sent to the email address provided during checkout.
Tracking details can take some time to appear after shipment.
It is normal for tracking to pause temporarily while a package:
- Moves between fulfillment centers
- Transfers between international carriers
- Passes through customs
- Enters the destination country's delivery network
- Waits for a new carrier scan
A period without tracking updates does not necessarily mean that the parcel has stopped moving.
Where compatible, customers may also use a third-party tracking service such as 17TRACK to review shipment progress.
6. International Shipping
International orders may need to pass through customs before entering the local delivery network.
Customs clearance procedures vary by destination and can occasionally extend the estimated delivery period.
Local customs authorities may request additional information from the recipient before releasing a shipment.
These procedures are controlled by the destination country's authorities and are outside the direct control of zyvearelxa.
7. Customs Duties, Import Taxes & Local Fees
Depending on the destination, your order may be subject to:
- Customs duties
- Import taxes
- Brokerage fees
- Handling charges
- Other government-imposed fees
Unless specifically stated otherwise during checkout, these charges are not included in the product price or our standard shipping fee.
Any applicable import-related charges are determined by local authorities and are generally the responsibility of the recipient.
Customers are encouraged to review the import requirements applicable to their destination before ordering.
8. Delivery Delays
While we work to have orders delivered within the estimated timeframe, delays can sometimes occur.
Possible causes include:
- Carrier congestion
- Severe weather
- Public holidays
- Customs inspections
- International transport delays
- High-volume shopping periods
- Local postal disruptions
- Incomplete delivery information
- Circumstances beyond reasonable operational control
If your package appears to be substantially delayed, please contact us at support@zyvearelxa.com with your order number and tracking details.
9. Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully review:
- Recipient name
- Street address
- Apartment, suite, or unit number
- City
- State or province
- ZIP or postal code
- Country
- Contact information
Incorrect or incomplete delivery information may result in delays, failed delivery attempts, or returned shipments.
10. Changing a Shipping Address
If you discover an error in your shipping details after placing an order, contact us immediately at:
We will make reasonable efforts to assist where possible.
However, once an order has already entered fulfillment or has been transferred to the carrier, we cannot guarantee that the shipping address can be changed.
For this reason, customers should verify all delivery information before submitting payment.
11. Packages Returned Because of Address Problems
If a parcel is returned because the address entered during checkout was incorrect, incomplete, inaccessible, or otherwise undeliverable, the customer may need to contact us to arrange the next step.
Where reshipment is available, additional shipping fees may apply.
A package returned due to customer-provided address information does not automatically qualify for a full refund.
Each situation will be reviewed based on the available shipping information.
12. Split Shipments
Some orders may be fulfilled in more than one package.
This can happen because of:
- Different fulfillment locations
- Product availability
- Packaging requirements
- Carrier restrictions
- Operational considerations
Separate packages may have different tracking numbers and may arrive on different dates.
If you receive only part of an order, please check whether additional shipment information has been provided before reporting an item as missing.
13. Delivery Attempts
Local delivery procedures vary by carrier and destination.
If nobody is available at the delivery address, the carrier may:
- Attempt delivery again
- Leave the parcel in a suitable secure location
- Leave a delivery notice
- Hold the shipment at a local collection point
- Place the parcel in a locker
- Return the parcel if it remains unclaimed
Customers are responsible for reviewing tracking updates and following any instructions provided by the local carrier.
14. Packages Marked as Delivered
If tracking shows that your order has been delivered but you cannot locate the parcel, please first check:
- Your porch, doorway, mailbox, or other common delivery locations.
- Parcel lockers or mailrooms.
- Reception or building management.
- Other members of your household.
- Neighbors who may have accepted the delivery.
- Any delivery photo or notice provided by the carrier.
You should also contact the local delivery provider for additional information.
If the parcel still cannot be found, contact:
and provide your order number and tracking information.
15. Lost Shipments
A parcel is not automatically considered lost simply because tracking has not updated for several days.
Temporary gaps are common during international transit, carrier transfers, and customs processing.
If the tracking history suggests that your shipment may have been lost, please contact our customer service team.
We may review the available tracking information or request further investigation before determining the appropriate resolution.
16. Damaged Deliveries
If the shipping package arrives visibly damaged, please inspect the product promptly.
If the item itself is damaged, contact us within the time period specified in our Return Policy.
Please provide:
- Your order number
- Clear photographs of the damaged item
- Photographs of the external package
- A photo of the shipping label where relevant
- A short description of the issue
Please keep the product and packaging until our team has finished reviewing your request.
17. Order Cancellations
Orders may begin processing shortly after checkout.
If you would like to request cancellation, contact us as soon as possible at:
We will review the request where possible, but cancellation cannot be guaranteed after an order has entered fulfillment or shipment.
If the parcel has already shipped, the applicable conditions of our Return Policy will apply.
18. Changes to an Existing Order
If you need to request a change to:
- Product quantity
- Product option
- Customer information
- Shipping details
please contact us promptly.
We will attempt to assist before fulfillment is completed, but changes may no longer be possible once packaging or shipment has begun.
19. Peak Seasons & Holidays
Processing and delivery can take longer during periods of unusually high shipping volume.
These periods may include:
- Black Friday
- Cyber Monday
- Major holidays
- Seasonal sales
- Promotional events
- Carrier peak periods
Customers ordering during high-volume periods should allow additional time for delivery.
20. Weather & Transportation Disruptions
Severe weather, natural events, transportation interruptions, labor disruptions, or other circumstances outside our reasonable control may affect delivery schedules.
Where such circumstances occur, zyvearelxa cannot guarantee the original estimated delivery timeframe.
21. Refused or Unclaimed Packages
If a customer refuses delivery or fails to collect a parcel from a carrier or collection point, the package may be returned.
Orders returned because they were refused or left unclaimed do not automatically qualify for a refund.
Any applicable refund, reshipment, or additional shipping charge will be reviewed according to the circumstances of the order.
22. Shipping Time Disclaimer
All processing and delivery timeframes shown on zyvearelxa.com are estimates.
While we aim to work with carriers that provide reliable delivery services, zyvearelxa cannot guarantee a specific delivery date when delays result from:
- Carrier operations
- Customs authorities
- Local postal services
- Weather
- Transportation interruptions
- Peak-season demand
- Other circumstances beyond our reasonable control
23. Customer Responsibility
Before submitting an order, customers should ensure that:
- The delivery address is accurate
- The destination can receive packages
- Required apartment or unit information is included
- Contact information is correct
- Any applicable local import requirements are understood
Monitoring tracking information after shipment can also help prevent missed delivery attempts or unclaimed packages.
Contact Us About Shipping
If you have questions regarding order processing, shipment status, tracking, delivery, or this Shipping Policy, please contact our customer service team.
Store Name: zyvearelxa
Website: zyvearelxa.com
Email: support@zyvearelxa.com
Phone: (659) 244-2620
Company: HONGKONG LEOIL LIMITED
Company Address:
UNIT D18, 3/F,
WONG KING INDUSTRIAL BUILDING,
NO.2-4 TAI YAU STREET,
SAN PO KONG,
HONG KONG
When contacting us regarding an existing shipment, please include your order number and tracking number, if available, so our team can review your inquiry more efficiently.
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